FAQ

PARKING
Will my car be safe?
Certainly, our staff is present 24/7 and we are equipped with a modern video surveillance system.

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When parking at Garage San Marco, is it possible to pick up my car and then leave it again?
During parking, exiting with the car is not allowed with the exception of particular situations authorised by the Management.

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What is the maximum width of the car allowed to park at Garage San Marco?
We can house vehicles of any width.

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Are there any handicapped parking spaces?
Yes. Please inform the staff upon entering that you prefer a suitable space and you will receive assistance for unloading baggage: we will be happy to help you.

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May I leave my motorcycle or bicycle helmet with your for safe keeping?
Yes. Please ask our staff when you arrive. This service is free of charge.

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Can I charge my electric car?
Charging your electric car is free of charge. Please request this optional service when booking online and inform our staff upon your arrival.

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Is Garage San Marco far from water transport vehicles (taxis and steamboats)?
We are just 100 metres from the steamboats and our position is ideal for those wanting to visit Venice exclusively on foot. We also have an accord with water taxis by which our clients a discount for transfer from our Garage to their hotel, including porter service: our staff will be happy to call the taxi for you and help you with your baggage.

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BOOKING
I booked on line. What must I do when I get there?
Please print the booking confirmation e-mail or keep it on your smartphone, so that you can show is to our staff at the entrance during check-in and when you go to check out.

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How can I cancel a booking?
To cancel, click on the dedicated link in the booking confirmation e-mail or on the website home page, click the “Cancel a booking” button under the parking space booking form.

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Will there be a reimbursement in case of cancellation of a prepaid parking space?
A full reimbursement will be made only if the cancellation is made at least 24 hours before the time of arrival indicated in the booking, the reimbursement will be made using the same method used to pay for the booking.

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I booked online, but I’m not sure I did everything correctly. How can I check?
Following booking online, whether with the cash payment option or the online payment option, you will receive a confirmation by e-mail with a summary of the booking where you can check all the information entered. The reception of this e-mail can be considered a confirmation of your booking. If you did not receive anything, consult the item “I did not receive the confirmation e-mail”.

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How can I change my booking?
Please contact us at info@garagesanmarco.it specifying your booking number and the new time/date of arrival and departure.

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I have to cancel my booking. How much notice must I give?
The booking can be cancelled up to 24 hours before arrival, using the cancellation code indicated in the confirmation e-mail.

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I would like to book more than one parking space at the same time. What should I do?
Once you have created your account on our website, you can book multiple parking spaces for the same period. For several cars, please contact us at info@garagesanmarco.it and we will be happy to prepare a personalised estimate.

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I booked a parking space online, but I got no confirmation. What should I do?
Check your spam folder in your mail box. If it is not there, write an e-mail to info@garagesanmarco.it or contact us using a private message in Facebook specifying: the period of parking booked and the e-mail address indicated in the booking.

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If I arrive late, will my booking be cancelled?
If you arrive more than two hours later than the booking time indicated, please notify us by phone at 041-5232213: in this way we can keep your parking space reserved.

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In the booking summary, there is no booking number or space number indicated. What should I do?
All the booking details are in both the booking confirmation e-mail and in the document attached to it. The booking code, ex. P-57319, is indicated at the top of the document.

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If I book a parking space, do I have right to privileged access?
 If you book, your space and privileged access is guaranteed, so you can skip any queues at the entrance to the Garage San Marco.

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TIMETABLE
Is it a problem if I leave early?
You can check-out before the departure time booked. No reimbursement will be made in case of a booking prepaid online.

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Is it a problem if I leave late?
You can check-our after the departure time booked. The fee will be calculated according to the actual departure time.

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If I park for more than 24 hours, is the 48-hour fee applied?
Yes. For organisational reasons, our daily rate is calculated every 24 hours from check-in with no fractions of hours.

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Can I access my car while it is parked?
Yes, you can access your car at any time while it is parked.

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Can I arrive late?
If you arrive more than two hours later than the booking time indicated, please notify us by phone at 041-5232213: in this way we can keep your parking space reserved.

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Can I arrive early?
Yes, but if you arrive more than two hours earlier than the booking time indicated, please notify us by phone at 041-5232213: in this way we can have a parking space available for you in time.

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I will arrive at night. How can I check-in and/or check-out?
Our staff is present 24/7 every day of the year.

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COSTS
I intend to visit a museum and/or go to a theatre with an agreement with you. What code should I enter on the site?
 When booking your parking space online, select “Payment upon departure” and then show the ticket to the show/exhibition to our cash desk: the discounted rate will be calculated.

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I have a voucher. Which code should I enter on the site?
If you have a voucher just select “Payment upon departure” and then show the coupon to our cash desk: the discounted rate will be calculated.

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Do you have package deals or loyalty cards?
Yes, you can ask at the cash desk for blocks valid for 20 prepaid parks to be used within one year.

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Can I get a long-term pass?
Yes, depending on the availability of parking spaces and the type of vehicle. Please write to info@garagesanmarco.it, specifying the model of your car and for which months you would like to have a pass. Our manager will prepare a personalised estimate.

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Can rates be calculated for fractions of hours or are they exclusively 24 hours in 24?
For organisational reasons, our daily rate is calculated every 24 hours from check-in with no fractions of hours. We also have an evening rate of 15 Euro valid for parking from 5 pm until 4 am.

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Is the daily rate intended for a solar day or does it begin at the time I leave my car in the Garage San Marco?
The 24 hours of the daily contract begin at the time of entry reported on the receipt stamped at the entrance.

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Promotions

NIGHTLY RATE

15,00 €

Valid for all vehicles from 5 p.m. to 4 a.m.
(Not valid Redentore hoiday and 31st Dic)

HOTEL ACCORD

UP TO -20%

To benefit from this discount, indicate your hotel in the field “Are you staying in an affiliated hotel?” during booking

Are you staying in a hotel in Venice?

Garage San Marco has discount agreement on the parking rates, with a number of hotels in Venice.
request for informations.

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