Frequently asked questions
To clear up any doubts


Certainly, our staff is present 24/7 and we are equipped with a modern video surveillance system.

We are just 100 metres from the steamboats and our position is ideal for those wanting to visit Venice exclusively on foot.

Of course, some floors have charging stations. When you arrive, please report to our staff at the entrance that you need to recharge your electric vehicle. The rate €30 refers to a single recharge during the parking stay, regardless the kW amount recharged. The car will be recharged up to maximum limit set by the owner. The car will be moved to allow us to recharge other cars as well.

Yes, please advise the staff at the entrance to prefer a suitable parking space and to receive assistance for unloading your luggage: we will be happy to help you. The service is not for free.

During parking, exiting with the car is not allowed with the exception of particular situations authorised by the Management.


If you arrive more than two hours later than the booking time indicated, please notify us by phone at 041-5232213: in this way we can keep your parking space reserved.

All the booking details are in both the booking confirmation e-mail and in the document attached to it. The booking code, is indicated at the top of the document.

A full reimbursement will be made only if the cancellation is made at least 24 hours before the time of arrival indicated in the booking, the reimbursement will be made using the same method used to pay for the booking.

Following booking online, whether with the cash payment option or the online payment option, you will receive a confirmation by e-mail with a summary of the booking where you can check all the information entered. The reception of this e-mail can be considered a confirmation of your booking. If you did not receive anything, consult the item “I did not receive the confirmation e-mail”.

Please contact us at specifying your booking number and the new time/date of arrival and departure.

If you book, your space and privileged access is guaranteed.

To cancel, click on the dedicated link in the booking confirmation e-mail or on the website home page, click the “Cancel a booking” button under the parking space booking form.

The booking can be cancelled up to 24 hours before arrival, using the cancellation code indicated in the confirmation e-mail.

Check your spam folder in your mail box. If it is not there, write an e-mail to

Please print the booking confirmation e-mail or keep it on your smartphone, so that you can show is to our staff at the entrance during check-in and when you go to check out.

Once you have created your account on our website, you can book multiple parking spaces for the same period. For several cars, at least 10, please contact us at and we will be happy to prepare a personalised estimate.


Yes, but you may have to wait a while before you can park.

Our staff is present 24/7 every day of the year.

Yes, you can access your car at any time while it is parked. Remember to take your parking ticket with you.

On-site parking rates will be applied (see rates section).

You can check-our after the departure time booked. The fee will be calculated according to the actual departure time.

You can check-out before the departure time booked. No reimbursement will be made in case of a booking prepaid online.

Yes, but you may have to wait a while before you can park.


The final receipt will be issued by our cashiers at the checkout

The 24 hours of the daily contract begin at the time of entry reported on the receipt stamped at the entrance.

When booking your parking space online, select “Payment upon departure” and then show the ticket to the show/exhibition to our cash desk: the discounted rate will be calculated.

If you have a voucher just select “Payment upon departure” and then show the coupon to our cash desk: the discounted rate will be calculated.

Reservations are for 24-hour stops without splits. For other rates, see the relevant section.

With Garage San Marco you can book your park and decide whether to pay online and avoid the queues or pay at checkout before your departure.

In both cases, you are guaranteed a place booked. With Garage San Marco you drive your day.

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